UGG FAQs

1. Are UGG boots only winter footwear?
   NO! UGG boots are helpful in maintaining body temperature even in below zero weather, however they are also made to act like a natural air conditioner in the hottest of temperatures. The UGG brand offers boots and sandals so you can enjoy UGG comfort year round.
   Last Update on: 4/21/2011
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2. Can I wear my UGG boots in the rain or snow?
   Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent.
   
   ***Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.
   Last Update on: 4/21/2011
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3. My UGG boots fit very snug, is this the right size?
   UGG boots will be snug for the first few wears because they are made to slowly mold to your foot. Purchasing an UGG that is too large can cause the wearer to step on the heel cap causing a protrusion that can lead to unnatural gait patterns.
   Last Update on: 4/21/2011
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4. What is the difference between the UGG Ultra and the UGG Classic?
   The UGG Ultra has a lug sole and a reinforced toe area that will stand up to more rugged activities, whereas the UGG Classic is better suited to lighter day-to-day activities. Also, the Ultra boots have removable, replaceable footbeds that provide greater arch support. Finally, the Ultra Tall has a strip of embroidery running up the back.
   Last Update on: 4/21/2011
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5. What size UGG should I order if I am in between sizes?
   If the item you are interested in is not available in half sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8.5 you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot. More UGG sizing information is available here
   Last Update on: 4/21/2011
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SHIPPING AND DELIVERY QUESTIONS

1. Do you offer expedited shipping?
   Yes! In-stock items can be shipped at a faster rate for an additional fee. Expedited shipping is currently on sale:
   
   UPS Next Day Air $35 ($ 10 for each additional pair)
   
   UPS 2 Day Air $30 ($ 7 for each additional pair
   
   UPS 3 Day $20($ 3 for each additional pair)
   Last Update on: 4/21/2011
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2. Do you pay for return shipping?
   We offer low cost return shipping for $7 per item! You can print a return label from your own computer, eliminating the need to stand in line at the post office. Go here to learn about our new return shipping program.
   Last Update on: 4/21/2011
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3. Which shipping method do you use?
   For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service. For all other packages we proudly ship via UPS.
   Last Update on: 4/21/2011
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4. Do you charge for shipping?
   No. All ground shipments within the US are shipped to you free of charge. At this time we are unable to ship internationally.
   Last Update on: 4/20/2011
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5. How can I track my order?
   Most orders can be tracked by going to UPS.com. You will need your 5-digit order number (found in your e-mail confirmation) and the ship-to zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped; some of our locations do not support this tracking method. Please call 1-800-966-1780 or e-mail help@fleecefootwear.com if you need further tracking assistance.
   Last Update on: 4/20/2011
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RETURNS AND EXCHANGES

1. How long does it take to get a refund on my return?
   Our returns are received in bulk and are processed in the order of date they are received. As soon as your account has been credited you will receive an email to confirm, please allow 2-5 business days for processing on your banks end.
   Last Update on: 4/20/2011
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2. Who pays for return shipping?
   FleeceFootwear offers discounted return shipping costs for $7 per item. FleeceFootwear will send your exchange item via free UPS ground once we receive and process your return. Go here to enter your order number. We will provide you with a printable UPS return shipping label as well as a copy to email.
   Last Update on: 4/21/2011
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3. How can I get my exchange item sooner?
   If you do not wish to wait for your exchange please select the item you would like in exchange for what you are returning and contact customer service at 1-800-966-1780 or at returns@shoescentral.net. Provided the item is in stock, your account will be charged and the exchange pair will be shipped out the next business day. A credit will be posted to your account once the original pair is returned to the correct address.
   Last Update on: 4/21/2011
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4. How many days to I have to exchange or return my UGG Boots?
   We have a 365 day return policy on all UNWORN items. Any worn items received will be returned to sender at the senders cost.
   Last Update on: 4/21/2011
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5. My UPS return label did not print, how can I get a copy without resubmitting my information?
   As soon as a UPS label is generated for your order, a COPY of the label is sent in the very bottom of a confirmation email. If you have not received this email shortly please give us a call at 1-800-966-1780 for more assistance.
   Last Update on: 4/21/2011
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MISCELLANEOUS

1. When trying to complete my order, it said A DUPLICATE TRANSACTION HAS BEEN SUBMITTED what does this mean?
   Relax, you do not have more then one order, it means that your charge had an issue originally and our system sees multiple attempts, so we are PREVENTING the charge from doubling on your account. Give us a call at 800-966-1780 we can attempt your order by phone.
   Last Update on: 4/21/2011
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